Messages and video calls

Chat

• Open the client and the chat in the client drawer, or go to Messages to see all conversations in one place.
• Send text, photos, video (up to 15 minutes), files and links. Both you and the client can send audio messages and video messages.
• The client receives a push notification in the app. On the iPhone, no red dot appears on the app icon; this is normal.
• The system automatically adds certain messages to the chat, for example when a client rejects a product with a comment.

Send to many at once

From Messages, you can send the same message to multiple clients at once (up to 200). Each client receives it as a regular message in their own chat.

Video calls

1. 1

   Press the video icon in the chat with the client.

2. 2

   The client receives a notification in the app and a message in the chat, and joins from there.

3. 3

   The conversation can be displayed in small or full screen, so you can have the client card open alongside it.

Video calls are powered by Zoom meeting rooms in the background; the client does not need their own Zoom account.

Notifications you receive as a trainer

• In the browser: alerts in the dashboard for new messages, forms, self-booking, and requests from the landing page.
• In the trainer app: push notification for new messages; tapping the notification opens the correct client's chat.
• By e-mail: when a client books a session themselves, when a payment fails, and for new purchases.

Not available yet

• Group chat or chat between clients
• Read receipts
• Scheduled or automated messages
• Individual notification settings per client
• Replying directly to a client's comment after a session (you can see the comment in the session dialogue; please reply in the chat)

The client is not receiving notifications?

1. 1

   Ask the client to check that PT Pro has permission to send notifications in their phone's settings, and that focus or power-saving modes are not blocking them.

2. 2

   Ask the client to update the app to the latest version and log out and back in.

3. 3

   If the issue persists: send the phone model, OS version, and app version to support@ptpro.no.