Article

How the client uses the app

A guide you can send directly to the client: get started with the PT Pro app, navigate the tabs, and resolve the most common issues yourself.

4 min read Updated 22.10.2026

First time

Download PT Pro from the App Store or Google Play.
Log in with the email address and password from the email you received when your trainer added you. If you don't remember your password, use Forgot password. You may want to change your password after your first login.
If your trainer has assigned a product to you, you must accept and pay for it online. Log in with the same account via the link in the email.
Accept the prompt to send notifications. This ensures you receive alerts for messages and check-ins.

The week view at the top shows which days you have scheduled activity.
Today's session is under Activity. Press Start to begin.
Under Nutrition, you can see today's calories and macros, and press Log food.

Your training programme is located here. If you have multiple active programmes, switch between them by pressing the programme title.
Press a session to view exercises with videos and instructions, and Start session to log your training.
Enter the weight and reps for each set. The target from your trainer is displayed next to the field. You can also enter RIR (reps in reserve): how many reps you had left in the tank.
The rest timer starts automatically after each set.
When finished, press Complete and rate your session. Your trainer will see your feedback.
Under History for an exercise, you can view your progress in a graph.
If you see "You have no training plan", your trainer hasn't added an active programme yet. Press Ask the trainer.

Plan shows the meal plan from your trainer, including goals and options for each meal.
Log (day) and Log (week) show what you have logged.
With Log food, you select a meal and add food by searching, scanning a barcode, using a photo from your gallery or camera, voice input, or selecting from your recently used items.
You must have an active meal plan from your trainer to be able to log food.

Profile: personal details and profile picture.
Check-ins: complete check-ins from your trainer and view previous answers. Use a period for decimals (82.5).
Appointments: upcoming and completed sessions. If your trainer has enabled it, you can book sessions yourself. To move or cancel a session, please contact your trainer directly, as this cannot be done in the app yet.
Resources: videos, documents, and links shared by your trainer.
Lifestyle: steps, sleep, and weight tracked over time.
Settings: language, synchronization of health data from Apple Health or Health Connect, sound settings for the rest timer, and app version.

Chat with your trainer via the icon at the top right of the app. You can send text, images, and audio or video messages.

You manage products and payments online: log in with the same account to accept products, view receipts, or stop renewals.

Update the app in the App Store or Google Play. Under More → Settings, you can check which version you have and check for updates.
Close the app completely and reopen it.
Log out and log back in. Ensure you are using the same email address your trainer added you with.
If you aren't receiving notifications: check that PT Pro has permission to send notifications in your phone's settings, and ensure Focus mode or Power Saving mode is disabled.
If steps or sleep data are missing: enable synchronization under More → Settings. On iPhone, PT Pro must also have permission under Settings → Privacy & Security → Health → PT Pro. On Android, grant access via Health Connect.
If this doesn't help: delete the app and reinstall it. You will not lose any data.